Privacy Policy

Last Updated: February 2026This Privacy Policy governs the manner in which BlackSky Digital ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users of our website and services (each, a "Client" or "you"). This Privacy Policy applies to all services supplied by BlackSky Digital.---Information We CollectPersonal InformationWe may collect personal information from you in a variety of ways, including when you:• Visit our website
• Enquire about or enrol in our services
• Book a call through our scheduling system
• Subscribe to our newsletter
• Communicate with us via email or other channelsThe types of personal information we may collect include:• Name
• Email address
• Phone number (if voluntarily provided)
• Business name and details
• Billing and payment information
• Any other information you voluntarily provide to usYou may visit our website anonymously. We will only collect personal information that you voluntarily submit to us. You can refuse to supply personal information, but doing so may prevent you from engaging in certain activities related to our services.---How We Use Your InformationBlackSky Digital may use the information we collect for the following purposes:• To provide and improve our services – Information you provide helps us respond to your enquiries and deliver our services more effectively.
• To personalise your experience – We may use aggregated information to understand how our Clients use the services and resources we provide.
• To process payments – We use your billing information to process transactions securely through our payment processor.
• To send transactional communications – Including appointment confirmations, service updates, and administrative messages.
• To send periodic emails – We may use your email address to send information and updates pertaining to your engagement with us, as well as respond to enquiries or requests.---SMS/Text Message CommunicationsWhat We CollectIf you voluntarily provide your phone number when booking a call through our scheduling platform (Calendly), we may use it to send you SMS/text message notifications.How We Use SMSWe use SMS exclusively for transactional purposes, including:• Appointment reminders
• Booking confirmations
• Rescheduling notificationsWe do not use SMS for marketing or promotional purposes.Message FrequencyMessage frequency varies based on your appointment activity. Typically, you will receive 1-3 messages per scheduled appointment (confirmation, reminder, and/or follow-up).Opt-InBy entering your phone number in the designated field during the booking process (which clearly states that providing your number will result in text notifications), you consent to receive transactional SMS messages from us.Providing your phone number is entirely optional. You are not required to provide a phone number to book a call or use our services.Opt-OutYou may opt out of receiving SMS messages at any time by:• Replying STOP to any text message you receive from us
• Contacting us at info@scalewithblacksky.com with your request
• Not providing your phone number when booking future appointmentsOnce you opt out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.No SMS Data SharingWe do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. Your phone number is used solely for the transactional purposes described above.Carrier DisclaimerMessage and data rates may apply depending on your mobile carrier and plan. BlackSky Digital is not responsible for any charges from your mobile carrier.---Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from.Types of Cookies We Use• Essential cookies – Required for the website to function properly.
• Analytics cookies – Help us understand how visitors interact with our website (e.g., Google Analytics).
• Advertising cookies – Used to deliver relevant advertisements and track campaign performance (e.g., Facebook Pixel).Managing CookiesMost web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your experience on our website.---Third-Party Service ProvidersWe may share your information with trusted third-party service providers who assist us in operating our business. These include:• Stripe – For secure payment processing
• Kit (formerly ConvertKit) – For email communications
• Calendly – For appointment scheduling
• Google Analytics – For website analytics
• Meta (Facebook) – For advertising and analyticsThese providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.---Data RetentionWe retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.• Financial and transaction records – Retained for 6 years after the end of the business relationship, as required for tax and accounting purposes under UK law.
• Lead information (non-clients) – Retained for up to 2 years from your last interaction with us, after which it will be deleted unless you become a client.
• Client project data – Retained for the duration of our engagement and for 6 years thereafter for legal and accounting purposes.---Your Rights Under GDPR (European Economic Area and UK)If you are located in the European Economic Area (EEA) or the United Kingdom, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR) and UK GDPR, including:• Right of access – You can request a copy of the personal data we hold about you.
• Right to rectification – You can request that we correct any inaccurate or incomplete information.
• Right to erasure – You can request that we delete your personal data, subject to legal retention requirements.
• Right to restrict processing – You can request that we limit how we use your data.
• Right to data portability – You can request your data in a structured, commonly used format.
• Right to object – You can object to certain types of processing, including direct marketing.
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time.To exercise any of these rights, please contact us at info@scalewithblacksky.com. We will respond to your request within 30 days.Legal Basis for Processing: We process your personal data based on: (a) your consent, (b) the necessity to perform a contract with you, (c) compliance with legal obligations, or (d) our legitimate business interests (such as improving our services), provided these do not override your rights.---Your Rights Under CCPA (California Residents)If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):• Right to know – You can request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, and how we use it.
• Right to delete – You can request that we delete your personal information, subject to certain exceptions.
• Right to opt out of sale – We do not sell your personal information. However, if this changes, you will have the right to opt out.
• Right to non-discrimination – We will not discriminate against you for exercising your CCPA rights.To exercise your rights, please contact us at info@scalewithblacksky.com. We will verify your identity before processing your request and respond within 45 days.---Third-Party WebsitesOur services may contain links to websites and services operated by third parties, including our partners, suppliers, and advertisers. We do not control the content or practices of these external websites and are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.---Data SecurityWe implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.---International Data TransfersBlackSky Digital is based in the United Kingdom. If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our service providers operate.Where we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities.---Children's PrivacyOur services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@scalewithblacksky.com, and we will take steps to delete such information.---Changes to This Privacy PolicyBlackSky Digital reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.Your continued use of our services following any changes constitutes your acceptance of those changes.---Contact UsIf you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:BlackSky Digital
86-90 Paul Street
London, EC2A 4NE
United KingdomEmail: info@scalewithblacksky.com---Your Acceptance of These TermsBy using our website or engaging with our services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our services.